This Return and Refund Policy applies to digital tickets and digital access purchased on this website for viewing the virtual museum and its artworks/content online. Because the service is delivered digitally, there are no physical returns .

Refund eligibility

A refund may be approved in the following cases:
● Access link not delivered within 48 hours after successful payment (including the time needed to troubleshoot after you contact us).
● Duplicate charge for the same purchase.
● Technical failure on our side that prevents you from accessing the purchased content after the access link has been delivered and we cannot resolve it within a reasonable time.
● Unauthorized transaction (subject to verification and cooperation with the card issuer / bank).

No-refund situations

Refunds are generally not provided in these situations:
● The access link has been delivered and the service is functioning as described, but you decide not to use it.
● You are unable to use the service due to issues outside our control (for example: your device, browser, internet connection, email provider, or security settings).
● You shared your access link with other persons or failed to keep it secure.

Before requesting a refund

If you have not received your access link within 24 hours, please first:
● Check your Spam/Junk folder.
● Confirm that the email address entered at checkout is correct.
● Contact us so we can resend the link or resolve the issue immediately.

How to request a refund

To request a refund, please contact us by email and include:
● Your full name
● The email used for purchase
● Order number / transaction reference
● Reason for the request (and screenshots, if applicable)
Email: visualmark101@gmail.com

Refund method and timing

If your refund is approved:
● Refunds are issued to the same card/account used for the original payment (where technically possible).
● Processing time is typically up to 10 working days , depending on the payment method and bank processing timelines.

Chargebacks and disputes

If you believe a transaction is incorrect, we encourage you to contact us first so we can resolve the issue quickly. If a chargeback is filed with your bank/card issuer, we may provide relevant evidence (order confirmation, access link delivery status, and communication history) to the payment processor and the bank for dispute resolution.

Contact

If you have any questions or need additional information regarding this Return and Refund Policy, please contact us:
Email: visualmark101@gmail.com
Phone: +389 75 405 291

Last updated: 23 December 2025